Contact Us

We’re Here to Help

Questions about a dazrelumi product or need help with an order? Our customer support team can assist with:

  • Product details and availability
  • Order updates
  • Shipping and delivery
  • Products that arrive damaged, defective, incorrect, or incomplete
  • Returns, exchanges, and refunds
  • Payment or checkout questions
  • Privacy requests
  • Other store-related concerns

Contact dazrelumi

dazrelumi is operated by Yiwu Zhiwu E-Commerce Co., Ltd. The company handles customer support and order inquiries for purchases placed through the dazrelumi online store.

Contacting Us About an Order

To help us find your purchase and respond, please provide:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A brief description of your question or issue

Damaged, Defective, or Incorrect Orders

Please check your order soon after it arrives.

If a skincare, body-care, or hair-care product is damaged, leaking, defective, incomplete, or different from the item you ordered, contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos or videos of the product
  • Photos of the inner and outer packaging
  • A clear photo of the shipping label
  • A short description of the issue

Keep the product and its original packaging until our team has reviewed your request and shared next steps.

Returns

Please contact us before sending back an item.

Our support team will review your request and provide return instructions and the appropriate address. Items sent without prior authorization or to an address not provided by our support team may not be accepted.

For eligibility requirements, exclusions, and instructions, please see our Return Policy.

Response Time

We aim to reply to customer inquiries within 1–2 business days.

Some requests—such as carrier or payment inquiries, order investigations, damaged-item reviews, returns, or privacy matters—may take additional time to process.

We appreciate your interest in dazrelumi and look forward to helping you.

Brand Name: dazrelumi
Company Name: Yiwu Zhiwu E-Commerce Co., Ltd.
Registered Address: Room 301, No. 9, Building 4, Huangyuan Xincun, Choucheng Subdistrict, Yiwu, Jinhua, Zhejiang, China
Email: service@dazrelumi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.