Shipping Policy

Store Operator

dazrelumi is operated by Yiwu Zhiwu E-Commerce Co., Ltd. The company manages product sales, order processing, shipping support, returns, refunds, and related transactions through the dazrelumi online store.

Order Processing

Orders are generally prepared within 1–3 business days after payment is confirmed. This preparation period is separate from transit time. Orders placed on weekends, public holidays, or during unusually busy periods may take longer to process.

Estimated Delivery Times

Delivery estimates depend on the destination and shipping method:

  • United States: Approximately 5–12 business days after dispatch
  • Other destinations: Timing varies by destination, carrier, and customs processing. Where available, estimates are shown at checkout.

Delivery estimates are not guaranteed arrival dates.

Shipping Methods and Costs

Available shipping options, charges, and estimated delivery times will be shown at checkout before payment. Costs may depend on the destination, shipping method, package size, weight, and order contents.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any location restrictions or exclusions will be shown at checkout.

Fulfillment and Shipping Origin

Depending on product availability, inventory location, and destination, orders may be fulfilled from our facilities or partner facilities.

Some orders may ship from outside your country. Items in one order may also be sent separately and arrive at different times.

Tracking Information

After dispatch, we’ll email available tracking details to the address provided at checkout. Tracking updates may take several days to appear after a label is created. Separate parcels may have separate tracking numbers.

Shipping Address

Please provide complete and accurate delivery information at checkout. If you find an error, contact us immediately at service@dazrelumi.com. We cannot guarantee address changes after order processing or shipment preparation has started.

Additional shipping costs may apply if an order needs to be resent because the address provided was incorrect or incomplete.

Delivery Delays

Carrier operations, customs inspections, severe weather, public holidays, transport disruptions, remote destinations, and other circumstances may delay delivery.

If tracking has not updated for an extended period or your order is past its estimated delivery window, contact us with your order number. We’ll review the available tracking information and assist with next steps.

Lost or Missing Packages

If your package appears to be lost, email service@dazrelumi.com with your order number and tracking information.

If tracking says “Delivered” but you cannot find the package, check:

  • The area around your delivery address
  • Your mailbox or parcel locker
  • Building reception or the front desk
  • With household members
  • With nearby neighbors
  • Any safe place where the carrier may have left it

You may also contact the carrier. If the parcel is still missing, contact us so we can review the situation. A request will not be automatically denied solely because tracking shows “Delivered.”

Damaged or Incorrect Orders

Please check your order soon after it arrives.

If a skincare, body-care, or hair-care product is damaged, leaking, defective, incomplete, or incorrect, contact us promptly and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product
  • Photos of the inner and outer packaging
  • A photo of the shipping label

Keep the product and original packaging until we provide further instructions.

International Orders

International orders may incur customs duties, import taxes, brokerage fees, or other local charges. Unless checkout states otherwise, these charges are generally the recipient’s responsibility and are not controlled by dazrelumi. Customs processing may also affect delivery times.

Orders, Returns, and Refunds

  • Ordering: Choose your products, add them to your cart, and complete checkout using an available payment method.
  • Delivery: Orders are sent to the address entered at checkout. Tracking details are emailed when available.
  • Returns: Contact service@dazrelumi.com before returning a product. Our team will provide instructions and the appropriate return address. Unauthorized returns may not be accepted.
  • Refunds: Approved refunds are sent to the original payment method under our Return & Refund Policy. Processing times may vary by bank or payment provider.
  • Support: For order, delivery, return, refund, or product questions, email service@dazrelumi.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For shipping, tracking, delivery, or package questions, contact:

Brand Name: dazrelumi
Company Name: Yiwu Zhiwu E-Commerce Co., Ltd.
Registered Address: Room 301, No. 9, Building 4, Huangyuan Xincun, Choucheng Subdistrict, Yiwu, Jinhua, Zhejiang, China
Email: service@dazrelumi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Include your order number and the email address used at checkout so we can assist you.

Before publishing, confirm that the shipping threshold and delivery estimates match your actual checkout and fulfillment settings.