Return & Refund Policy

dazrelumi is operated by Yiwu Zhiwu E-Commerce Co., Ltd.

30-Day Return Window

Eligible items may be returned within 30 calendar days after delivery is confirmed.

Before sending a product back, email service@dazrelumi.com for approval, return instructions, and the correct return address.

Placing and Receiving an Order

• Placing an order: Select your products, add them to your cart, and complete checkout using an available payment method. We’ll send an order confirmation to the email address provided at checkout.
• Receiving an order: We’ll ship to the address entered at checkout and email tracking information when it becomes available. See our Shipping Policy for processing times, delivery estimates, costs, and tracking details.

Return Eligibility

For a return due to preference or a change of mind, the product must be:

• Unused and unopened
• In its original condition
• Returned with its original packaging and any included accessories
• Accompanied by proof of purchase

Opened or used hygiene-sensitive products, including skincare and personal-care items, are generally not eligible for preference-based returns. This does not limit any rights you may have under applicable law or our process for products that arrive damaged, defective, or incorrect.

Non-Returnable Items

The following items are generally not eligible for return:

• Used, opened, altered, or customer-damaged products
• Personalized or customized products
• Gift cards
• Products marked as final sale before purchase
• Opened hygiene-sensitive products
• Incomplete products or items missing original packaging

These exclusions do not limit consumer rights that cannot be excluded under applicable law.

How to Request a Return

Email service@dazrelumi.com and provide:

• Your order number
• The email address used at checkout
• The product you want to return
• The reason for the return
• Relevant photos or videos, if applicable

Our support team will review your request and send you the next steps.

Return Address

Please do not send returns to our registered business address.

Once your return is approved, our support team will provide the appropriate return address and shipping instructions. Returns sent without authorization or to an address not provided by our team may not be accepted.

Damaged, Defective, or Incorrect Products

Check your order soon after delivery.

If a product arrives damaged, leaking, defective, incomplete, incorrect, or materially different from its description, contact us promptly and include:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the inner and outer packaging
• A photo of the shipping label

After reviewing your request, we’ll provide an appropriate replacement, refund, or return solution at no additional cost. Keep the product and its original packaging until we provide further instructions.

Return Shipping Costs

• Preference-based returns: Customers are responsible for return shipping costs when returning a product because of a change of mind or incorrect selection.
• Damaged, defective, incomplete, or incorrect products: We’ll provide an appropriate resolution without requiring you to pay the related return shipping cost.

We do not charge cancellation or restocking fees for eligible returns.

Refunds

After an authorized return is received and inspected, we’ll notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected. Your bank, card issuer, or payment provider may need additional time to show the refund.

Original shipping charges are generally non-refundable for preference-based returns. If a return is due to a damaged, defective, incomplete, or incorrect product, we’ll provide an appropriate refund or other resolution.

Exchanges

Exchanges depend on product availability. You may need to return the eligible item and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We do not charge a cancellation fee, but a cancellation cannot be guaranteed once processing, packing, or shipment preparation has begun. If your order has already shipped, please follow the return process above.

Contact Us

For questions about orders, delivery, returns, refunds, exchanges, cancellations, or products, contact:

Brand Name: dazrelumi
Company Name: Yiwu Zhiwu E-Commerce Co., Ltd.
Registered Address: Room 301, No. 9, Building 4, Huangyuan Xincun, Choucheng Subdistrict, Yiwu, Jinhua, Zhejiang, China
Email: service@dazrelumi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Include your order number and the email address used at checkout so we can assist you.

Before publishing, confirm that the 30-day return window, refund timing, and return-shipping terms match your actual store policy.