Frequently Asked Questions

dazrelumi is operated by Yiwu Zhiwu E-Commerce Co., Ltd.

Orders

How can I place an order?

Choose a product, select any available options and quantity, and add it to your cart. At checkout, enter your delivery and payment details. Once your order is successfully submitted, we’ll send a confirmation to the email address you provided.

I can’t find my order confirmation. What should I do?

Check your spam, junk, or promotions folder. If it’s still missing, email us at service@dazrelumi.com with your name, checkout email address, and approximate purchase date.

Can I update or cancel my order?

Contact us as soon as possible. We’ll try to help if fulfillment hasn’t started, but changes or cancellations can’t be guaranteed once an order is being processed, packed, or prepared for shipment.

What if I entered the wrong shipping address?

Email us immediately with the correction. We may not be able to change the address once processing has begun. Please check your delivery details carefully before placing an order.

Products

Will the product look exactly like it does in the photos?

We aim to show products accurately, but their appearance may vary slightly because of lighting, photography, or screen settings. Review the product page for details about the specific item.

Where can I find product ingredients and instructions?

Check the relevant product page and product packaging for available ingredient information, size, directions, and other details. If you need clarification before ordering, contact us at service@dazrelumi.com.

How should I use and store a product?

Directions and precautions can differ by product. Read and follow the instructions on its label and product page, including any ingredient information and usage precautions.

Do product details differ across the collection?

Yes. Ingredients, directions, quantities, and packaging depend on the individual product. Check that product’s page and label for its specific information.

Shipping and Delivery

How do I check my shipment’s progress?

We’ll send tracking details to the email address used at checkout when they’re available. Tracking may take some time to show updates after a shipping label is created.

How long will delivery take?

Delivery estimates depend on the destination, order processing, carrier operations, customs, weather, holidays, and other factors. Any timeframe shown at checkout or on our website is an estimate.

Why are items from my order arriving separately?

Some items may be packed or shipped in separate parcels. These shipments can arrive at different times and may have separate tracking details.

The tracking says “delivered,” but I don’t see my package. What should I do?

Check around your delivery area, mailbox or parcel locker, building reception, and any safe place used by the carrier. You can also ask household members or nearby neighbors and contact the carrier. If you still can’t locate the package, email us with your order number and tracking details.

Order Issues

What should I do if an item arrives damaged, leaking, defective, incorrect, or incomplete?

Contact us promptly at service@dazrelumi.com and provide your order number, a short description of the issue, photos or videos of the product, photos of the packaging, and a photo of the shipping label. Keep the product and original packaging until our team reviews your request and provides instructions.

Returns and Refunds

How do I request a return?

Review our Return Policy and contact us at service@dazrelumi.com before sending an item back. We’ll provide instructions for your request. Items sent without authorization or to an unapproved address may not be accepted.

When will an approved refund arrive?

Approved refunds are generally issued to the original payment method after the return has been received and reviewed. The time it takes to appear may vary by bank, card issuer, or payment provider.

Payments

Which payment options can I use?

The payment methods available for your order will appear at checkout. Options may vary by location, currency, device, and payment service.

Is online checkout secure?

Checkout uses the ecommerce and payment services enabled by our store, which apply measures intended to protect transaction information. No online transmission or storage system can be guaranteed completely secure, so use a trusted device, browser, and network when placing an order.

Contact Us

How can I reach dazrelumi?

For product questions, order help, delivery inquiries, returns, payment questions, or other support, contact us:

Brand Name: dazrelumi
Company Name: Yiwu Zhiwu E-Commerce Co., Ltd.
Registered Address: Room 301, No. 9, Building 4, Huangyuan Xincun, Choucheng Subdistrict, Yiwu, Jinhua, Zhejiang, China
Email: service@dazrelumi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.